IT Strategy
IT Strategic Plan 2026 – 2030
Introduction
IT services are among the most visible and vital components of Georgetown University in Qatar’s (GU-Q) operations. It is impossible to deliver on any of the five GU-Q strategic objectives of ‘academic excellence, research, multiversity collaboration, national and international engagement and infrastructure enablers’ without leveraging information technology (IT). The university’s vision of becoming a leading academic institution for international affairs in the Middle East is now more dependent than ever on the strategic adoption of emerging technologies, such as artificial intelligence (AI), machine learning, and data analytics.
This IT strategy provides a comprehensive framework and vision for the next five years, aligning technology with institutional priorities. It outlines our commitment to building a robust capability for the long-term management of information systems and technology. This strategy, while aligning with the University Information Services (UIS) department, is tailored to the unique environment of GU-Q and the priorities of the Qatar Foundation.
Mission
As business enablers, we facilitate high-quality teaching, learning and research for the community, through reliable, effective, secure, accessible and scalable IT solutions, leveraging innovative and intelligent technologies to enhance productivity and foster a data-driven environment.
Vision
Georgetown University in Qatar’s trusted technology partner, at the forefront of leveraging intelligent solutions to empower our community to excel.
- We support the university’s mission
- We provide cyber security and safety
- We partner with you to find the right solutions
Values
Accountable and open
Taking ownership of our work, seeking constructive feedback and promptly taking corrective actions. Be open and clear about policies and procedures and ensuring that information and any advice provided is accurate and complete.
Customer focused
Resolving issues in a timely manner with empathy and openness. Listening to our community’s ideas and suggestions to help improve and deliver customer focused IT services and reflect the user experience in everything we do.
Collaboration
Working collectively with our colleagues to achieve the best possible outcomes.
Excellence
Delivering the best possible outcome, caring about the results and maintaining high standards.
Integrity and respect
Acting with honesty and fairness to foster a culture of trust and valuing diversity and treating others with civility and professionalism in all interactions.
Core Imperatives
The university’s strategic objectives present a significant opportunity for IT to play a critical supporting role. The ‘Strategic Plan 2026–2030’ sets out our commitments, underpinned by three core imperatives that will guide our efforts to deliver service excellence and a customer-focused approach:
- Empowering Academic Excellence, Research, and the Student Journey
- Building an Intelligent and Secure Digital Foundation
- Driving Operational Excellence Through Innovation
These imperatives provide the framework for IT’s strategic priorities for the next five years, aiming to instigate a customer focused approach and deliver service excellence.